CRM now-a-days is one of the majorly required modules for every business. The processes under this module are the core of business strategies, planning, forecasting and the sales. So automation of the process under this module is a very critical and sensitive part of the work scope. In today's world the Traditional CRM, where the existing and proposed customer data bank with the query, complaints and sales leads are managed is not sufficient.
Integration of the cross platform applications
Data migration between two different applications on periodic or real time
Embedding modules from one application into other application
Specific Hardware integration
Job based functions/activities/Trigger
Mail/SMS Alerts integration for cross departments within organization
SRM (Supplier Relation Management) is the most critical module if the business requires the products/services from third party to sell and raise the transactions. Now days managing the vendor database requires many salient identities to do the business;- like Party name, Bank Details, Contact Person and other Details etc.
Vendor Ratings on the basis of Services/Supply
Duplicity of the Vendor’s Record
Legal documents requirements
Quotation Comparison and Approval
PO Approval and closure
SCM (Supply Chain Management) is one of the critical processes, which can minimize the cost and effectiveness if defined and automated in a tuned way. This process requires so many analytical reports for further scope of work, where only automation can provide the solution to achieve the target with accuracy. Under SCM module there are some of the features that need to be in the system (as follows):
Critical Stock Level Management
Dispatch Planning & Tracking
One of the critical and most very important aspect for any business is to handle the complaints and provide the on-time and satisfactory solution to the customer. The complaint handling process simply varies from one business to another, this requires some dedicated alignment where this process completely follows the consumer grievance. Some of the features of this module are
Life Cycle of the Complaints
Aging of the Complaints
Source of the Complaints
Feed Back of the Complaints.