It is a typical
helpdesk management software that streamlines the customer handling in regard to their queries, concerns and requests. This is a typical service desk that manages the incident tickets, service requests and change reports to help establish better and effective communication between the respective company and the ultimate user. This
helpdesk ticketing tool can easily be defined as the single point of contact between the service provider and the service requestors, with each minute detailing of the conversation at all levels.